We offer a 30-day refund policy, which means you have 30 days after receiving your item to request a refund. To start a refund, please contact us at meow@fitlitter.com. Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong product so that we can review the issue and make it right. Certain types of products cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), personal care items (such as beauty or hygiene products), hazardous materials, flammable liquids, or gases. We also cannot accept returns on sale items or gift cards. If you have any questions or concerns about whether your item is eligible for return, please contact us. The fastest way to get what you want is to return the item you have, and once your return is accepted, you can place a new order for the desired item. If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification. Your item must be in the same condition you received it — unworn or unused, with tags attached, and in its original packaging — and you’ll need to provide the receipt or proof of purchase. Once your refund is approved, we’ll process it to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at meow@fitlitter.com.
